Last updated:
1. Data we collect
When you contact us via the form or subscribe to the newsletter we collect basic information: name, email, phone (optional), and your message. We also collect technical data needed to operate the site (IP address, session cookies).
2. How we use it
To respond to your inquiry; to send the newsletter you opted into; to improve our products and services; to comply with legal obligations. We do NOT sell your data to third parties.
3. Legal basis
We process your data based on your explicit consent (the consent checkbox) or our legitimate interest in operating the site and responding to you.
4. Retention
Contact submissions: kept up to 24 months from the date of submission. Newsletter subscribers: until you unsubscribe. Technical data (cookies, IP): up to 12 months.
5. Data sharing
We use reputable service providers (Resend for email delivery, Cloudflare for bot protection) — they only process data on our instructions and follow privacy regulations.
6. Your rights
You have the right to: access, correct, or delete your data; withdraw consent at any time; unsubscribe from the newsletter; request restriction of processing; lodge a complaint with the competent data protection authority. To exercise these rights, contact tuandv@sendai.com.vn.
7. Security
We apply reasonable technical and organisational measures to protect your data: HTTPS, encrypted backups, internal access controls.
8. Policy changes
For material changes, we will update the "Last updated" date at the top of this page and notify newsletter subscribers.
9. Contact
Questions about this policy: tuandv@sendai.com.vn — Lot C7, IZ No. 3, Xuan Truc Commune, Hung Yen.